Survey of affected people and humanitarian staff in Somalia – March 2019 � Round 2

This report carried out in Somalia, is part of a project to understand how people affected by crises and humanitarian field staff perceive the impact of the Grand Bargain commitments. It is based on answers to two standardised surveys, the first conducted in November 2018 by phone with 500 Somali internally displaced persons (IDPs) and residents who had received aid over the previous 18 months. The second was an online survey completed by 247 staff members of humanitarian aid agencies working in Somalia. Questions for both surveys were formulated using the objectives of the 2018 Humanitarian Response Plan for Somalia1 and the Grand Bargain,2 which was agreed at the World Humanitarian Summit in 2016. See the methodology section for more details. Previous surveys of both affected people and staff were conducted in late 2017.

The research is a joint effort by Ground Truth Solutions (GTS) and the Organisation for Economic Co-operation and Development (OECD) Secretariat with financial support from the United Kingdom’s Department for International Development (DFID). Somalia is one of seven countries covered by the research. The others are Afghanistan, Bangladesh, Haiti, Iraq, Lebanon, and Uganda.

Key findings

Overall, affected people are a little less positive than they were at the time of the last survey in 2017. While their views of the humanitarian response remain encouraging, scores have dropped on three issues: fairness of aid provision, promoting long-term self-sufficiency and knowledge of complaints mechanisms. The views of humanitarian staff are quite positive and remain largely the same as in 2017. Views have changed, however, on the level of funding for local organisations, which they see as insufficient, and the participation of affected people, where they see an improvement.

There is a slight improvement in affected people’s opinion of whether the support they receive covers their most important needs, but they still see it as falling short. The needs that are still considered unmet are similar to the previous survey in 2017: education, healthcare, food, WASH services and shelter. Meanwhile, cash support is popular with those who receive this form of aid.

Fewer affected people see themselves as on the path to self-reliance, compared to the previous round. People feel less resilient than they did in 2017. They are split as to whether they think the support they receive helps them become self-reliant, with 37% saying it does and 39% saying it doesn’t. The rest see it as ‘somewhat’ helpful in terms of building their autonomy.

Affected people generally consider that aid is provided fairly, although they are less positive on this than humanitarian staff. Overall, some 63% of affected people feel aid goes to those who need it most, in line with scores from the previous survey. Groups that affected people consider underserved are also largely the same as in 2017: persons with disabilities, those with low incomes and older persons. Meanwhile, some 89% of humanitarian staff believe that aid is well targeted, with an increase in the proportion of staff who feel this way since the previous survey.

The majority of affected people (56%) do not know how to lodge a complaint or make a suggestion, but of those who say they know about feedback mechanisms and have used them, 86% say they received a satisfactory response. Humanitarian staff, meanwhile, remain positive about the way complaints mechanisms work, with 79% saying they believe people who make complaints will get a response.

Affected people feel well informed about the different types of aid available, despite a slight drop in levels of awareness since the previous survey in 2017. However, scores remain strongly positive, with 79% of respondents saying they feel ‘mostly’ or ‘completely’ informed.

Participation in decision-making is central to the Grand Bargain and in Somalia, 75% of affected people feel their views are taken in to account � a marginal increase from the previous round. Staff see this more positively, with 84% saying they take affected people’s views into account.

Source: Organisation for Economic Co-operation and Development